Shipping Policy

Precision Research Supplies Australia

At Precision Research Supplies Australia, we aim to process and dispatch orders promptly, ensuring your products reach you safely and efficiently.

Order Processing

Orders are processed during normal business days, Monday to Friday, excluding Queensland public holidays.

We aim to dispatch orders within 1–2 business days of receiving payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Australia

We currently offer shipping within Australia.

Estimated delivery times after dispatch are:

• Queensland: 2–5 business days

• New South Wales, Victoria, ACT and South Australia: 3–7 business days

• Western Australia, Tasmania and Northern Territory: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location, courier services and circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

The applicable shipping charge will depend on the delivery address and shipping option selected.

Order Tracking

Where tracking is available, customers will receive tracking information by email once their order has been dispatched.

Tracking updates may take some time to appear after the parcel has been collected by the delivery provider.

Incorrect Shipping Information

Customers are responsible for ensuring their delivery details are accurate when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the details before dispatch; however, changes cannot be guaranteed once an order has been shipped.

Additional delivery charges may apply where an incorrect address has been provided.

Delayed or Missing Deliveries

While we aim to ensure all orders arrive within the estimated delivery timeframe, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact us so we can assist with tracking and investigating the delivery.

Your rights under Australian Consumer Law remain unaffected.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Where possible, include your order number and photographs of the affected items.

We will work with you to resolve the issue in accordance with our Return & Refund Policy and Australian Consumer Law.

Contact Us

For any questions regarding shipping, delivery or an existing order, please contact Precision Research Supplies Australia using the contact details provided on our website.

We appreciate your support of our Australian-owned business.