Return & Refund Policy

Precision Research Supplies Australia

At Precision Research Supplies Australia, we take pride in providing quality products and ensuring our customers are satisfied with their purchases.

Please read our return and refund policy carefully before placing an order.

Change-of-Mind Returns

We do not accept returns, refunds or exchanges for change of mind.

This includes situations where:

• You have ordered the incorrect product, size or colour.

• You no longer require the product.

• You have changed your mind after purchasing.

• You have incorrectly selected an item during checkout.

We encourage customers to carefully review product descriptions and order details before completing their purchase.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

To assist us in reviewing your request, please provide:

• Your order number.

• A description of the issue.

• Photographs of the product, where possible.

We will assess the issue and arrange an appropriate resolution.

Depending on the circumstances and your rights under Australian Consumer Law, this may include a refund, replacement or exchange.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Return Shipping

We do not accept change-of-mind returns.

Where a product is faulty or does not meet applicable consumer guarantees, reasonable return shipping costs will be covered or reimbursed where required under Australian Consumer Law.

Please contact us before returning an item so we can provide appropriate instructions.

Refund Processing

Once a refund has been approved, it will generally be processed to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Contact Us

If you have any questions regarding your order, a faulty product or your rights under this policy, please contact Precision Research Supplies Australia through the contact details provided on our website.

We are committed to resolving genuine product concerns fairly and promptly.